Refund & Return Policy for Calimeds.com
At Calimeds.com, customer satisfaction is our priority. We want you to be happy with your purchase. If for any reason you are not completely satisfied, we offer a straightforward refund and return policy. Please review the terms below to understand how returns and refunds work.
1. Eligibility for Returns
We accept returns within 30 days of purchase, provided the following conditions are met:
- The item is in its original, unused condition (unopened and sealed, if applicable).
- The product is not damaged or tampered with in any way.
- The return is initiated within 30 days of the delivery date.
2. How to Initiate a Return
To return an item, please follow these steps:
- Contact Us: Reach out to us at contact@calimeds.com or call +1(510)980-7054 to request a return authorization. Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with detailed instructions on how to return your item.
- Shipping the Return: Please securely package the item(s) in their original packaging and return them to the address provided. Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
3. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including:
- Opened or used products (such as edibles, supplements, or any consumables).
- Items marked as final sale or non-returnable on the product page.
If you are unsure whether your item qualifies for a return, please contact us before initiating the return.
4. Refunds
Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method. Please note:
- Processing Time: Refunds typically take 5–7 business days to appear in your account after the return is processed.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item).
- Partial Refunds: If the item is not in its original condition (damaged, used, or missing parts), we may issue a partial refund or deny the return request.
5. Exchanges
At this time, we do not offer direct exchanges. If you need a different product, we recommend returning the original item for a refund and placing a new order.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at contact@calimeds.com or call +1(510)980-7054. We will assist you with a return and issue a full refund or send you a replacement at no extra cost.
7. Cancellations
Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped. After 24 hours, we are unable to cancel the order. Please contact us at contact@calimeds.com to request a cancellation as soon as possible.
8. Return Shipping Address
Please send your returns to the following address:
- Return Address:
Calimeds.com
Oakland, CA USA
Note: You are responsible for the return shipping costs unless the return is due to a damaged or defective item.
9. Contact Us
If you have any questions about our refund and return policy, or if you need assistance with a return, please feel free to reach out to us:
- Email: [contact@calimeds.com]
- Phone: +1(510)980-7054
- Address: Oakland, CA USA
This Refund & Return Policy was last updated on [11/12/2024]. Thank you for shopping with Calimeds.com! We appreciate your business and are here to ensure you have the best experience possible.